SPIRA CARE CENTER | HELIX ARCHITECTURE + DESIGN + PULSE DESIGN GROUP
AWARDS IIDA MID AMERICA DESIGN AWARDS | HEALTHCARE/ASSISTED LIVING | SILVER /2018
DESIGN ARCHITECT HELIX ARCHITECTURE + DESIGN | KANSAS CITY MISSOURI ARCHITECT OF RECORD PULSE DESIGN GROUP | OVERLAND PARK KANSAS OWNER BLUE CROSS BLUE SHIED OF KANSAS CITY CONTRACTOR CENTRIC MEP ENGINEER HENDERSON ENGINEERS
LOCATION OLATHE / MISSION KANSAS OPENED 2018 PHOTOGRAPHY MICHAEL ROBINSON PHOTOGRAPHY
Spira Care, an innovative new offering from Blue Cross and Blue Shield of Kansas City (Blue KC), approaches the healthcare experience from a holistic, patient-centered standpoint. Blue KC, collaborated with design architect, Helix Architecture + Design; healthcare architecture firm, Pulse Design Group; and integrated marketing agency, Barkley to reimagine the patient experience. The team utilized ethnography, focus groups and qualitative research to create a plan for Spira Care. The result is a primary care center experience unlike anything currently on the market.
Care Centers welcome members with bold graphics, a large bar-height reception, a lounge with soft seating and a coffee bar. Member experience and comfort were central to the design of the exam rooms, which include built-in bench seating and a small consultation area to discuss care with your provider. To truly welcome guests, the design team used materials and furniture not typically found in healthcare facilities. Care Guide rooms, which are used for post-appointment conversations with a knowledgeable member of the Care Team, allow patients to coordinate further care, understand costs or review plan benefits. Other key spaces include provider and administrative workspace, conference and break rooms, and clinical support areas.
The first two Spira Care Centers opened in January 2018 and April 2018 in Olathe, Ks. and Mission, Ks. respectively. The overwhelming success of the first two Care Centers has led Blue KC to initiate development of additional location throughout the Kansas City metro area